You are covered by European legal guarantees against hidden defects.
Manufacturers sometimes extend these guarantees on audio, video and multimedia products, the details of which can be found on the product description.
We decline all responsibility if any of our articles are not recognized and approved of by legislation in countries other than Belgium.
If any parcel is undelivered, we firstly undertake all measures to locate it and to provide compensation. In each case, we file an official complaint with the postal services. If the parcel is offically declared lost (according to the statutory period which differs according to the laws of each country), we will refund the amount of your order within 7 days.
In order for this guarantee to apply, you must respect the following :
- you will send us all necessary information so that we can rapidly file a coherent complaint with the appropriate authorities.
- if an article is missing in the parcel delivered and it has been confirmed by us as having been sent, no compensation is due unless you supply concrete proof that the article is missing. If you supply us with this proof, the value of the article will be fully reimboursed.
- only claims received within 30 days of the parcel’s dispatch date will be treated.