Returns & replacements

Waiver/ Returns

We comply with the current legislation in force for online selling in the European Union (act of 14th July 1991). You have the right to return any goods within 14 working days starting from the day after you receive your order, without giving a reason or incurring penalties. In case of the return or waiver of a packagean email is be sent to us at givingin the case of breakages or defects, a brief explanation of the problems encountered and photos illustrating the damage.

All items must be returned within 14 working days. A return label (for you to print out) will be sent by e-mail, allowing you to return 
packages shipped to Belgium and France from a KIALA relay point. For other countries we will inform you of how to procedeThe parcel must be returned in its original packaging, undamaged, complete with all accessories, any manualand a copy of the invoice to:

75/A4 chaussée de Tirlemont

Packages can also be deposited by the customer directly at our warehouse after having made an appointment with our offices (+32 81 62 52 90).

Once the goods are received, a refund will be sent within a maximum of 30 days.

Cancellation rights do not extend to audio and video recordings and computer software whose seals have been opened by the client. Incomplete, damaged and soiled goods will also not be taken back.

Reimbursement will be made either by the same means of payment used for your order or by direct transfer to your bank account.
In the latter case, you need to give us (via email or mail):

For countries within the EU : your IBAN number + BIC code from your RIB (bank account details).

     For countries outside the EU : your account number and bank address details.