We comply with the current legislation for distance selling in the European Union (act of 14th July 1991). You have the right to return any goods without giving a reason and without incurring penalties within 14 working days, starting from the day after you receive your order.
You should return the articles within this time limit by signed, registered mail, and they should be returned undamaged in their original packaging and all accessories, notices for use and a copy of the invoice must also be included. The parcel should be sent to :
75/A4 chaussée de Tirlemont
BE- 5030 GEMBLOUX
Once we receive the parcel and we agree to take back the goods, we commit ourselves to reimbursing you within 30 days (postage costs not included).
Cancellation rights do not extend to audio and video recordings nor to computer software opened by the client. Incomplete, damaged and soiled goods will not be taken back.
Reimbursement will be made either through the means of payment used for your order or by direct transfer to your bank account, for which we will need the following details :
In Belgium : your account number.
For countries within the EU : your IBAN number + BIC code from your RIB (bank account details).
For countries outside the EU : your account number and bank address details.
We comply with the Belgian data protection act of 8th December 1992, revised by the act of 11th December 1998 in coherence with the European directives of 24th October 1995.
All of your personal data is treated with the utmost care and complete confidentiality. All of the information you give us is used exclusively to manage your order and to enable us to keep in touch with you. We undertake not to divulge this information or to use it for commercial purposes.
You can have access to your personal details held on the site (your account) at any time and by sending a mail to firstname.lastname@example.org you can ask us to modify or remove these personal details.
If you wish to unsubscribe from our newsletter, you can do this through your personal account on our site or by sending us an e-mail to email@example.com.
All of your orders information is accessible via your account. You can print a copy at any time.
Lawsuits / Disputes
All parties will do everything within their means to solve any potential disputes relating to the current conditions of sale amicably. In the case where this is not possible, the sale, carried out under the conditions of sale cited here above, will be subject to Belgian law. Subject to the terms of article 624 § 1, 2° et 4° of the judicial code, only the tribunals of the judicial district of Charleroi have full jurisdiction.